Frequently Asked Questions
Get quick answers to our most commonly asked questions below. If you don’t see what you’re looking for, feel free to reach out to us directly.
How can I Make Payments on the Platform?
For payments, we accept debit cards, credit cards, and bank transfers. Our platform is integrated with Paystack, a secure payment gateway, ensuring your transactions are fast and safe. Simply choose your preferred payment method during checkout, and you’re all set!
How does shipping work on the platform?
After placing your order, we will send you an email confirming your order details. Shortly after, we will contact you via WhatsApp and email with the shipping fee and delivery options.
Once the shipping fee is confirmed and processed, your order will be dispatched promptly. If you have any questions or need updates about your shipping, our support team is always ready to assist.
What kind of products are available on the platform?
Our platform specializes in Nigerian-made products, showcasing the creativity, quality, and craftsmanship of local brands. We offer a wide range of items, including fashion, home decor, beauty products, food items, and more. By shopping with us, you’re not only getting high-quality products but also supporting local businesses and promoting Nigerian entrepreneurship.
What is your refund and return policy?
Refunds and returns on our platform are governed by the individual policies of our vendors. If you receive a damaged, defective, or incorrect item, you can request a refund or replacement within 5 days of delivery by contacting us with your order details and evidence of the issue. Please note that some items, like perishable or personalized goods, may not be eligible for returns.
For full details, please refer to our Refund Policy page.
Still Have Questions? Contact Us!
We’re here to help. Fill out the form, and a member of our support team will get back to you shortly.
- +2348082508162
- [email protected]
